نوع مقاله : پژوهشی
نویسندگان
1 کارشناس ارشد مدیریت دولتی گرایش خط مشی گذاری ، دانشکده مدیریت، دانشگاه آزاد واحد الکترونیک، تهران، ایران
2 دانشیار گروه مدیریت منابع انسانی دانشگاه جامع علوم انتظامی امین، تهران، ایران
چکیده
کلیدواژه‌ها
موضوعات
عنوان مقاله [English]
نویسندگان [English]
The aim of the present study was to identify the components of smart governance in the policy-making process of Bank Mellat in Tehran. This study is applied in terms of its purpose and is classified as a qualitative research in terms of its method. The statistical population of the study included managers and experts knowledgeable in the field of policy-making and technology in Bank Mellat in Tehran, who were selected using purposive sampling. The data collection tool was semi-structured interviews, and data collection continued until theoretical saturation was reached. Thematic analysis was used to analyze the data. The results of the data analysis showed that the components of smart governance in the policy-making process of Bank Mellat can be explained in the form of five overarching themes, including digital infrastructure and enabling technology, foundations of smart governance in policy-making, coordination and coherence in policies, transparency and accountability, and human resource empowerment. These overarching themes are also composed of a set of organizing themes and basic themes that collectively provide a framework for realizing smart governance in the policy-making process. The results showed that digital infrastructure and system integration are among the most important requirements for realizing smart governance, and along with that, data-based policymaking, transparency, employee participation, and digital skills development also play an important role in improving the quality of organizational decision-making. Overall, the research findings show that realizing smart governance in Bank Mellat requires simultaneous attention to technological, managerial, and human resource dimensions.
کلیدواژه‌ها [English]
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